Identify customer risks and opportunities before they even know
Salesmachine automatically follows the health of your customers based on customer behavior. You can now proactively engage with your customers when a risk or an opportunity is detected across the entire customer journey.
Turn data into actionable health scores
Create health scores based on multi-dimensional customer data to automatically detects risks and opportunities across the customer journey.
Follow customers across the customer journey
A customer in the Onboarding lifecycle stage should not be treated the same way than a customer in the Renewal lifecycle stage. Salesmachine allows you to group customers across the different stages of the customer journey.
Identify key customer behavior with segmentation
Salesmachine allows you to create powerful customer segments using events and attributes from multiple sources: product usage, support, NPS, payment, CRM and more.
Track license utilization
License utilization is one of the most important KPIs for B2B businesses. Salesmachine reveals the percentage of contacts within accounts using your product.
Track event variation to act before it's too late
Tracking event variation is much better than fix values because it allows you to understand when usage is dropping or increasing overtime.
Keep the control with manual Pulse
Your CSMs, which regularly receives feedback from your customers, can manually score the health of your customers. This key metric adds a subjective dimension to the automatic health scoring.