To ensure retention, personalized human interactions are key. Maintaining such qualitative relationships with hundreds of customers can be a challenge. The search for efficiency & productivity has become essential to CS teams. Automation helps them in their quest.
The QBR aims at gaining a deeper understanding of the customer’s business and future needs, in order to strategize as to how you can deliver them more value. Therefore, the QBR is one of the strongest tools for the Customer Success Manager