The high-touch/low-touch/tech-touch customer success model is antiquated. Get over it with Product-Led Customer Success.
SaaS companies are increasingly relying on free trial periods or freemiums for acquisition. To unleash the potential of these offers PQLs are paramount.
Net Promoter Score can be a compass AND a tactical tool.
How to define a customer success strategy that will grow your business.
If it’s become common knowledge that the food business is all about location – the SaaS business is indeed all about data.
In the subscription industry, onboarding is the very last step of the acquisition funnel, and probably the most important.
You were already in love with Intercom’s amazing messaging platform? You’re going to be crazy about our new Salesmachine x Intercom integration! It will turn your Intercom into a Customer Success platform, and supercharge your customer success team to better reach your users
What’s the point of continuing to fill in the leaky bucket if all the water keeps flowing away? This is the very idea behind Customer Success, and while the topic is growing, many companies are still lagging behind.