Acquiring new customers is essential, but if many of them leave, your business will never grow. To act proactively & take care of your existing customer base, the first step is to assess the health of your customers.
How to map your customer lifecycle to proactively drive success The very simple idea behind Customer Success is to help your customers achieve their desired outcomes using your product. And to do that, you need to know which customer needs your help, and for what. The very simple idea behind Customer Success is to help […]
Churn analysis enables companies to understand the reasons behind the loss of a customer and empowers them with the knowledge to both anticipate future churns and action the right win-back strategies.
To ensure retention, personalized human interactions are key. Maintaining such qualitative relationships with hundreds of customers can be a challenge. The search for efficiency & productivity has become essential to CS teams. Automation helps them in their quest.
Quick dive into the new Salesmachine Inbox.
The QBR aims at gaining a deeper understanding of the customer’s business and future needs, in order to strategize as to how you can deliver them more value. Therefore, the QBR is one of the strongest tools for the Customer Success Manager
At Salesmachine, our core business is customer success. It’s what our software does. It’s what we believe the future of SaaS is. Our clients frequently ask us how to choose the best Customer Success Manager and how to describe his/her role, so we’ve come up with the ultimate job offer.