The very simple idea behind Customer Success is to help your customers achieve their desired outcomes using your product. And to do that, you need to know which customer needs your help, and for what.

To ensure retention, personalized human interactions are key. Maintaining such qualitative relationships with hundreds of customers can be a challenge. The search for efficiency & productivity has become essential to CS teams. Automation helps them in their quest.

Quick dive into the new Salesmachine Inbox.

The old heroes of software's growth were the hunters, the new ones are the farmers. The farmers mission? Create a personalized experience for each individual customer.