Onboarding 5 Onboarding Best Practices for B2B SaaS Businesses In the subscription industry, onboarding is the very last step of the acquisition funnel, and probably the most important. However great your product may be, if you fail your users’ onboarding, a great
Customer Success Do’s and Don’ts of the Quarterly Business Review for SaaS businesses What is a QBR?A QBR (or Quarterly Business Review) is a once-per-quarter (ideally) meeting with your customer, to discuss their business and how you can support them. Its goal is to verify
The new Salesmachine brings automation to Customer Success You may have noticed that we were a little quiet these past few months. That’s because we were working on the new Salesmachine… and it’s here! There is now everything you
Top 6 techniques to reduce churn for SaaS businesses “I like to work and acquire new customers just to let them go”— said no one ever. But that’s what we all do when we let our customers churn without doing anything
Customer Success Salesmachine + Intercom = 🚀 You were already in love with Intercom’s amazing messaging platform? You’re going to be crazy about our new Salesmachine x Intercom integration! It will turn your Intercom into a Customer Success
Our toolkit for the Customer Success Manager According to the adage, “a good workman looks after his tools”. Having the best Customer Success Managers is no excuse for not investing in the right tools. On the contrary, if you want
The Ultimate CSM Job Description At Salesmachine, our core business is customer success. It’s what our software does. It’s what we believe the future of SaaS is. But having the best Customer Success software in the
How to map your customer lifecycle to proactively drive success The very simple idea behind Customer Success is to help your customers achieve their desired outcomes using your product. And to do that, you need to know which customer needs your help, and
What is Customer Health and how to score it? If you’re running a SaaS business, you know that the growth of your company relies, more than anything else, on delivering value and growing existing customers. Acquiring new clients is essential, but
The board meeting every investor should ask for Why board meetings have it all wrongSince my first company Qualys went public, I have started investing as a business angel in promising startups. For 20 years, I have had the chance to
Why I created the next-gen Customer Success platform What’s the point of continuing to fill in the leaky bucket if all the water keeps flowing away? This is the very idea behind Customer Success, and while the topic is growing,
Customer Success Increase SaaS conversion rate with personalized NPS Free trials are one of the most effective tools that SaaS providers have for converting new customers, but companies are missing the real opportunity when they fail to identify and re-engage the users
Customer Success, The Revenge Of The Farmers The evolution of enterprise software to SaaS has happened but software vendors also need to address business challenges with organisational changes. The most successful SaaS have understood those challenges while the others are
